The Ministers of Planning, Economic Development, International Cooperation, Local Development, Justice and the Governor of Cairo Inaugurate the Khadamat Misr (Egypt’s Services Center) in Mokattam, Cairo

The 1st Model Center Providing Government Services to Citizens After Sharm El-Sheikh, Aswan & Alexandria:
The Ministers of Planning, Economic Development, International Cooperation, Local Development, Justice and the Governor of Cairo Inaugurate the Khadamat Misr (Egypt’s Services Center) in Mokattam, Cairo

 

Khadamat Misr improves the experience of government services provided to citizens using digital transformation.

Soon to open Egypt Service Centers in Giza, Gharbia & North Sinai.

Separating service providers & recipients & employing highly qualified cadres to provide services.

The center is equipped to receive different categories and provides facilities for people with special needs.

Providing more than 150 services to various government agencies throughout the week.

Around the clock hotline to receive customer inquiries & complaints.

 

H.E. Dr. Rania A.Al-Mashat, Minister of Planning, Economic Development and International Cooperation, Dr. Manal Awad, Minister of Local Development, Counselor Adnan Fangari, Minister of Justice, and Dr. Saber Ibrahim, Governor of Cairo, inaugurated the Khadamat Misr (Egypt’s Services Center) in the Mokattam area. This was also in the presence of Eng. Ibrahim Sarhan, Chairman of the Board of Directors of E-Finance Group for Financial and Digital Investments, and technical staff from the ministries and relevant entities.

 

The ministers toured the center and its offices. They also launched the introductory website for Khadamat Misr and listened to an explanation of the services it provides. The center represents a qualitative shift in the government services experience by using digital transformation and separating service providers and recipients by employing highly qualified cadres. The center is also equipped to receive various categories, including people with special needs.

 

During the opening, H.E. Dr. Rania A. Al-Mashat explained that this branch of Khadamat Misr is the first in Greater Cairo, and the fourth overall, aiming to implement a digital transformation in a holistic manner to facilitate the needs of citizens and achieve financial inclusion by enhancing electronic payment methods, and adapting digital transformation tools to reduce time.

 

Al-Mashat added that the Khadamat Misr project provides more than 150 diverse government services, including documentation and real estate registration services, issuing computerized certificates, renewing the national ID card, and individual and family registration, issuing a criminal record in Arabic and English, traffic services, civil status and passports, public prosecution services, commercial registry services, social insurance and social solidarity, also electronic payment services have been added, achieving financial inclusion through paying and collecting tuition fees, paying electricity bills, charging electricity cards, and paying university fees.

 

Important to note that the “Khadamat Misr” centers in Gharbia, Giza, and North Sinai are being completed before the end of this year.

 

The Minister of Planning, Economic Development and International Cooperation commended the efforts of the late Engineer Ashraf Abdel Hafeez, the former Minister’s Assistant for Digital Transformation & Information Infrastructure, who had a prominent, visionary role in the idea of establishing this center and serving citizens. His family was honored during the opening of the center in appreciation of the thought, hard work and effort he provided to achieve this success.

 

For her part, Dr. Manal Awad pointed out that the government has adopted an ambitious plan for administrative reform with the aim of building an efficient and effective government administrative apparatus, characterized by the ability to respond to citizens’ needs, ensure improved provision of public services and their governance, enhance the benefit from the development in digital transformation technologies and raise the efficiency of the staff that work with the citizens.

 

The Minister of Local Development added that the ministry is constantly seeking to obtain citizens' satisfaction when receiving services from administrative entities in the governorates, adding that the establishment of the "Khadamat Misr" contributes to ensuring the sustainability of providing government services to citizens, facilitating and reducing the time to obtain the service, contributing to reducing congestion in government offices, and benefiting from the development witnessed by the Egyptian state in the field of digital transformation, reducing the time to provide the service and saving time for citizens.

 

Dr. Manal Awad also pointed that the center in Mokattam represents a qualitative shift in the services provided by government institutions and a continuation of the expansion in the field of developing means of providing public government services to citizens with the highest quality and lowest cost, noting that there are a number of centers in several governorates, including Alexandria, South Sinai and Aswan, and the expansion of establishing centers in all governorates is underway.

 

The Minister of Local Development commended the efforts of the Ministry of Planning, Economic Development and International Cooperation to support the efforts of the Ministry of Local Development and the governorates to improve access, governance and streamline  procedures to government services as key features of government excellence and to support the competitiveness of the state's administrative apparatus, especially with the existence of incentives to attract investment, develop the business climate and create an enabling environment for the private sector and national and foreign investments.

 

Dr. Ibrahim Saber, Governor of Cairo, pointed out that the Khadamat Misr in Maadi is the first to be established in Cairo Governorate within the framework of the directives of President Abdel Fattah El-Sisi, regarding the expansion of the establishment of the centers in the governorates to develop and provide integrated government services to citizens. He explained that the governorate provided all facilities and licenses to the Ministry of Planning, Economic Development and International Cooperation to develop the center within the framework of joint cooperation to raise the quality of services provided to citizens and reduce the time for providing government services. This is reflected in facilitating the provision of services to citizens and keeping up with the government's directions in the new republic.

 

The Governor of Cairo added that the center provides all government services to citizens, including real estate registration, civil status, criminal evidence, and traffic (license renewal and inspection without inspection, as well as replacement of lost or damaged personal licenses) in one place.

 

For his part, Ibrahim Sarhan, Chairman of the Board of Directors of E-Finance Group for Financial and Digital Investments, the operational arm of the Khadamat Misr project, said that they are always keen to enhance the capabilities and potential of enhancing and adding more technologies and integrated infrastructure for digital transformation services.

 

Sarhan stressed that the group will harness all its expertise and capabilities to participate with the ministry in the deployment and launch of more fixed centers in all governorates, aiming to reach more than 200 government services and over 14 centers in the coming years.

 

E-Finance Financial Facilities Operation Technology Company is a subsidiary of E-Finance Group for Financial and Digital Investments - the government arm for digital transformation in Egypt - which provides the digital infrastructure supporting the operation and management of Khadamat Misr fixed and mobile technology centers, in addition to supplying them with electronic financial payments technology based on the integrated digital infrastructure of “E-Finance” companies.

 

It is worth noting that the center has achieved great success since its launch, as it achieves a qualitative shift in facilitating the services provided to citizens and improving their quality. In 2024, the project achieved more than 400,000 transactions, and the average service delivery time was 7 minutes. Answers to any inquiries are available through the Khadamat Misr website and a hotline 16973 for customer service, which operates throughout the week from 9 to 5, except Friday from 1 pm to 9 pm, to provide information and answer citizens’ inquiries about the services provided.