Egypt's planning; housing ministries launch a website for citizens' services in new cities

The Ministries of Planning and Economic Development, Housing, Utilities, and Urban Communities launched the new urban city services website, which aims to improve the level of improvement of services provided to citizens in these cities.
Dr. Hala El-Said, Minister of Planning and Economic Development said that the launch comes within the framework of the state’s drive to develop government services.El-Said noted that in cooperation with the Ministry of Housing, Utilities and Urban Communities represented by the New Urban Communities Authority, the website was implemented and prepared to serve citizens and made it available through the Internet at the link nuca -services.gov.eg.The site aims to facilitate obtaining services and save time and effort by providing services electronically, in addition to making electronic payment available through the site and “Fawry” outlets spread throughout Egypt.El-Said added that this helps reduce the period to complete services and reduce congestion in technology centers for city agencies, pointing to the provision of various services through the site, up to 40 services as a first stage, including real estate services, building licenses, operating licenses services, facilities, and others.El-Said explained that the site provides the ability to inquire about documents and fees for all services, as well as to inquire about submitted requests, violations, and debts and pay them online, with the possibility of raising the required documents, which contributes to reducing the burden and routine of paper handling.El-Said indicated that this development comes within the framework of Egypt's Vision 2030, as the government seeks to raise the level of efficiency of institutions and the administrative system in them and to provide high-quality services using modern technological mechanisms. This is in the context of the two ministries ’endeavor to achieve some sustainable development goals, most notably reducing corruption, raising the level of transparency and accountability of government agencies, and moving towards meeting the needs of citizens and increasing their sense of satisfaction through technology centers and websites to provide services.


The technology center in each city’s apparatus provides nearly 100 services to citizens, including real estate services such as a request to receive a plot of land/unit, a request for assignment or transfer of ownership, a request to obtain a primary / final contract, a copy request from a document, in addition to building licensing services such as a statement request Site validity, building work permit request, insurance letter request, notification request to start work. The system provides performance indicators to follow up the rates of service delivery, the financial receipts index, and other indicators that include urban planning rates, allocation, delivery of units and lands, building permits, shop licenses, and others.These services are provided through multiple channels to facilitate the citizens, such as the Internet, sending SMS messages to inform the citizen in cases (applying to the center, completing papers, payment, completion of the request, fulfillment, follow-up timings). A new set of methods of providing services will also be provided to some target groups who may not be able to reach citizen service centers, including mobile government services centers, to provide service in the citizen’s whereabouts and at non-official working hours.