Egypt’s National Institute for Governance and Sustainable Development will hold a community dialogue session on the "Citizen Charter" tomorrow
11 January 2021
To be
held on Tuesday; The National Institute for Governance and Sustainable
Development (NIGSD) - the training arm of the Ministry of Planning and Economic
Development to hold a community dialogue on the Citizen Charter and its
importance in the continuous improvement in the quality of services provided to
citizens – online via Zoom.
The
Citizen Charter will tackle ways to improve the quality of services in both the
private sector and the government sector so that these services effectively
meet the needs and desire of citizens the recipient of the service without
discrimination.
Dr.
Hala El-Said, Minister of Planning and Economic Development and Chairman of
NIGSD’s Board of Trustees said that the community dialogue comes within efforts
to implement transparency and accountability standards, as well as supporting
monitoring, follow-up, evaluation, and data availability systems.
The minister also indicated that the dialogue
aims to strengthening partnerships between all development partners, enhancing
accountability and the rule of law.
“In
what ultimately aims to raise the efficiency of services provided to citizens
within the goals of Egypt Vision 2030.”
For her
part, Dr. Sherifa Sherif, Executive Director NIGSD, indicated that the Citizen
Charter is a pledge issued by the service provider towards its customers to
provide services according to agreed-upon quality standards. “To hold the
service provider accountable, stressing that the importance of the Citizen
Charter is evident in that it is a tool to facilitate the provision of services
to citizens through specific standards and timeframes, with specific
obligations from the government agency providing the service to its customers,”
she explained.
The
Executive Director of the National Institute for Governance and Sustainable
Development added that any sector in the country can participate in the
community dialogue. It will be held throughout five dialogue sessions with a
group of experts representing civil society, the private sector, supervisory
authorities, civil servants, and academics.
It is
worth noting that it is expected that the community dialogue will produce a
general and enforceable document for the Citizen Charter that facilitates its
implementation, follow-up, and updating of stakeholders.
A
community dialogue on “Citizen Charter” will be held online via Zoom at 12:00
pm, to participate via the link.
